Returns Policy

Thank you for shopping at ZORTHAVIEN. We are committed to ensuring your satisfaction with every purchase. Below is our comprehensive returns policy to help you understand your rights and responsibilities while shopping with us.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original packaging and condition.
• Proof of purchase is mandatory for processing returns.

Non-returnable Items

• Gift cards
• Personalized items
• Sale or clearance items

How to Initiate a Return

1. Contact our customer service team via email at [email protected].
2. Provide your order number and reason for return.
3. Once approved, print the return label sent to your email.
4. Package the item securely and attach the return label.
5. Drop off the package at your nearest delivery service location.

Refund Process

Once we receive your returned item, our team will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your return request email. Once your return is received and processed, the new item will be shipped to you at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our support team immediately with photos of the issue. We will work swiftly to resolve the problem and provide a replacement if necessary.

Contact

For any questions or concerns about our returns policy, please reach out to our customer service team at [email protected].